Thong is personally dedicated to maintaining Bank of America’s commitment to building diverse teams and fostering an inclusive environment where employees can bring their whole selves to work. He personally holds his leaders accountable for driving progress in Diversity and Inclusion; each member of his leadership team has diversity representation targets, including specific BAME targets, and progress is reviewed regularly. Under Thong’s leadership, Retail Banking launched Mobile Banking in Spanish to better serve Hispanic/Latino clients. As Market President and Market Sponsor of their San Francisco-East Bay Market, Thong ensures that driving progress in Diversity and Inclusion is a key part of every conversation with the Mayor and his office, Bank of America Clients, as well as other employers and influencers in the market. As Thong is constantly on the road visiting with teammates and clients across the country, he ensures meeting with diverse employees, partnering with the Bank’s Employee Networks and discussing D&I with clients is a regular part of his agenda.